Refund policy

t A&R Print Impressions, we value our customers and strive to provide quality digital and printed products. Please read our Return and Refund Policy carefully before placing an order.

This policy applies to all purchases made through our online store, including digital downloadable products and physical printed products.

1. Digital Products

Our digital products include downloadable PDF & PNG files, planners, notebooks, educational materials, printable stationery, and other digital resources.

Due to the nature of digital products:

  • All digital sales are generally final once the product has been successfully delivered or downloaded.

  • We do not accept returns or offer refunds for digital products due to a change of mind, accidental purchase, or failure to review the product description before purchasing.

  • If you experience a technical problem accessing or downloading your purchase, please contact us so we can help resolve the issue.

  • If a digital file is corrupted, defective, incorrectly delivered, or materially different from its advertised description, please contact us for assistance, a replacement file, or an appropriate refund where applicable.

Customers are responsible for reviewing the product description, file format, contents, and compatibility requirements before purchasing.

Nothing in this policy limits any rights or remedies that customers may have under applicable consumer protection laws.

2. Physical Printed Products

Our physical products include printed planners, notebooks, notepads, stationery, children's learning materials, party favors, and other printed items.

Because many of our products are made or printed to order, we ask customers to check their order details carefully before completing a purchase.

Returns and refunds may be considered in the following situations:

  • You received a damaged or defective product.

  • You received an incorrect item or the wrong quantity.

  • The product has a significant printing or manufacturing defect.

  • The item received materially differs from the description or specifications provided in our store.

Please contact us within 7 calendar days of receiving your order to report a problem. Include your order number, a description of the issue, and clear photographs where applicable.

After reviewing your request, we may offer a replacement, reprint, return, or refund, depending on the circumstances and applicable law.

Items that have been personalized, customized, or made to order may not be eligible for a change-of-mind return, except where required by applicable law.

3. Items Not Eligible for a Change-of-Mind Refund

Unless required by applicable law, we generally do not accept change-of-mind returns or refunds for:

  • Digital products that have been delivered or downloaded.

  • Customized or personalized printed products made according to the customer's specifications.

  • Products that have been used, altered, or damaged after delivery by the customer.

  • Orders where the customer supplied incorrect personalization details or delivery information.

This section does not exclude remedies for defective, incorrect, misrepresented, or otherwise legally non-compliant products.

4. How to Request a Return or Refund

To request assistance with an order, please contact us using the contact details provided on our Shopify store.

Please provide:

  • Your order number.

  • The email address used when placing the order.

  • The reason for your request.

  • Photographs or screenshots showing the issue, where applicable.

We will review your request and respond with the next steps. Please do not return any physical product before receiving return instructions from us.

5. Refund Processing

If your refund is approved, we will notify you and explain the next steps.

Where possible, refunds will be issued to the original payment method. Processing times may vary depending on your payment provider or bank.

Shipping fees, return shipping costs, and other charges will be handled in accordance with the circumstances of the return and applicable law. We will explain any applicable costs before proceeding.

6. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

  • Digital products: Cancellation may not be possible once the digital product has been delivered or made available for download, subject to applicable law.

  • Physical products: Cancellation requests may be considered before printing, production, or dispatch begins.

  • Customized orders: Once production has started, cancellation may not be possible unless required by applicable law.

If an order cannot be fulfilled by us, we will contact you regarding the available options, including a refund where appropriate.

7. Shipping and Delivery Issues

Customers should provide accurate shipping details when placing an order.

If an order arrives damaged, is incorrect, or has not arrived within the expected delivery period, please contact us so we can investigate.

Any applicable remedies will be handled in accordance with the circumstances and applicable law.

8. Contact Us

For questions about returns, refunds, cancellations, or order issues, please contact:

Business Name: A&R Print Impressions
Email: annrealfaria@gmail.com
Location: United Arab Emirates

We aim to respond to customer inquiries as promptly as possible and appreciate the opportunity to resolve any concerns.

9. Policy Updates

A&R Print Impressions reserves the right to update this policy from time to time. Changes will be published on this page and will apply as permitted by applicable law.

By placing an order through our store, customers acknowledge that they have had the opportunity to review this policy.

Thank you for shopping with A&R Print Impressions!